About Netbank Wallet

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Netbank Wallet is a user-friendly digital wallet app offered by Netbank (A Rural Bank) Inc. It allows you to securely manage your finances, conduct transactions, and enjoy a range of convenient features right from your mobile device. Netbank Wallet brings the future of banking to your fingertips. Download the app and experience the ease, security, and flexibility of managing your finances in a whole new way.

Netbank Wallet is also one of the retail products of Netbank in line with Netbank Mobile and Netizen Neobanking. 

 

How can I use Netbank Wallet?

Simply download the Netbank Wallet app from the App Store (iOS) or Google Play Store (Android). Once installed, follow the easy registration process to create an account. You can then load funds, make payments, transfer money, and access various financial services on-the-go.

 

Is Netbank Wallet secure?

Yes, ensuring your security is our top priority. Netbank Wallet incorporates advanced encryption and security measures to safeguard your personal and financial information. Your data is protected throughout your interactions with the app.

 

What transactions can I perform with Netbank Wallet?

• Wallet Account

• Bills Payment

• Mobile Reload

• Fund Transfer to PesoNet and Instapay

• QR Code Scan/Pay

• Cash-in and Cash-Out Options

• Allowed foreign remittance but not to exceed wallet limit for fully verified account

 

Who can use the service?

Eligible for any Filipino and Resident Alien. You can open a personal account and through downloading the app available on Google Play Store and Apple Store.

 

Is my personal information kept private?

Absolutely. We prioritize the privacy of your personal information. Netbank Wallet adheres to strict privacy practices outlined in our Privacy Policy, ensuring your data is handled responsibly.

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Account Creation 

 

Where can I download the Netbank Mobile Application?

You can download Netbank Wallet from Google Play Store and Apple Store.

 

What type of account I will get after the registration?

Wallet Account

 

Acceptable Valid IDs to open a Netbank Savings Account.

• Philippines Passport

• National ID or PhylSys ID

• OFW I.D.

• Seafarer’s Identity Document (SID)

• Driver's License 

• PRC Card

• NBI Clearance 

• Police Clearance

• Postal I.D. 

• Barangay Certification 

• GSIS e-card 

• SSS 

• Senior Citizen’s Card

• TIN

• Voter’s ID

• For Resident Aliens/Expats/Foreign Students - please provide one of these documents (Alien Certificate of Registration, Passport, Visa, Immigrant Certificate of Residence, or Immigrant of Registration)

 

I’m done with the Application process, how long will I wait for the Approval/Activation?

• Applications before 5pm PST during banking days will be processed the same day. 

• Applications after 5pm PST will be processed on the next banking day.

• Applications on Fridays after 5pm PST will be processed on the next banking day (Monday).

• Applications during weekends and holidays will be processed on the next banking day. 

 

How to Activate my Account?

• Tap “I have an account”

• Input your Last name, Birthdate, ID Number, and Account Number

• Set your PIN and Biometrics

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Account Maintenance

 

What is the type of account I will get after the registration?

Wallet Account

 

What is the interest rate and is PDIC Insured?

There is no interest for wallet-type accounts and not PDIC insured because this is not a deposit account. 

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What is the Wallet Size Limit?

For Fully verified e-wallet up to Php 100,000 balance.

For Basic e-wallet up to Php 50,000 balance

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What is the transaction limit?

For Fully Verified e-Wallet - The monthly incoming and outgoing limit is Php 100,000 and cannot exceed the wallet size/limit. Allowed foreign remittance but not to exceed wallet limit. Can send/receive PESONet/Instapay, Pay Bills, buy loads, and withdraw cash from partners.

 

For Basic e-Wallet - up to Php 50,000.00 balance of wallet size/ limit and Php 10,000.00 incoming and outgoing per month. The funds can be received from over PESONET/ Instapay and no foreign remittance shall be allowed. Sending of funds via PESONET/ Instapay Pay bills, buy load, and withdraw cash from cash partners.

 

How can I “Change PIN?

• Tap on “Settings” select Change PIN

• Put your Desired Pin and wait for the Authorization code

• Fill the Authorization Code and your pin is already updated.  

 

I want to Change/Update my Account Details.

• To request an update/change of your account details, you can submit a request via an online form. Click the online form and fill out the details then submit. Customer Information File Update Form

 

What do I do if I change my Mobile Number?

• To request an update/change of your account details, you can submit a request via an online form. Click the online form and fill out the details then submit. Customer Information File Update Form

 

Is my money safe if I lost my phone?

Yes, you cannot log on without your personally created password, and making transfer transactions will require confirming your OTP or PIN.

 

How can I escalate Phishing, dispute, or any other money transfer problems?

For escalations and other immediate assistance, contact us by sending us a message at cs_mobile@netbank.ph 

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Fund Transfers

 

Netbank Wallet to other Netbank Account

Internal Fund transfer (Netbank to Netbank), the transaction should also be reflected immediately.

 

Instapay

If it's a fund transfer using Instapay, the transaction should also be reflected immediately.

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Pesonet

• Transactions performed before 9:00 AM on a business day shall be processed by 2:00 PM within the same business day. 

• Transactions performed before 3:00 PM on a business day shall be processed by 6:00 PM within the same business day.

• Transactions performed 3:00 PM onwards or on a non-business day (weekends/holidays) shall be processed within the next business day.

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For example, if the fund transfer was made on a Friday after 3:00PM or on a Saturday/Sunday, the transaction will be reflected on the following Monday (earliest by 2:00 PM). We suggest waiting until the end of the day before checking the account. Alternatively, you may also check with the recipient Bank for the status of the funds as posting time may vary from bank to bank. 

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I type the wrong account number as a recipient for fund transfer. Can I cancel or undo the transfer?

Once submitted after you key in your OTP or  PIN, cannot be canceled/reversed in real-time. Please make sure you input the correct account number before proceeding with keying in of your transaction OTP or PIN. If you enter an invalid account number (InstaPay/PESONet) it depends on the processor - it might be debited first and credited back when the transfer is rejected by the processor.  

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Fund Transfers Limit and Fees

Pesonet 

Fully Verified e-wallet: Php 100,000 per Transaction Limit

Basic wallet: Php 10,000 per month limit for both Instapay/Pesonet and Netbank to Netbank

Free

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Instapay

Fully Verified e-wallet: Php 50,000 per Transaction Limit

Basic wallet: Php 10,000 per month limit for both Instapay/Pesonet and Netbank to Netbank

Free

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Netbank Wallet to other Netbank Account

Fully Verified e-wallet: Php 100,000 per Transaction Limit

Basic wallet: Php 10,000 per month limit for both Instapay/Pesonet and Netbank to Netbank

Free

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Cash-In/Cash Out

 

List of our Cash In Agents

• ECPAY                   (Fees 20 Php)

• 7Eleven                 (Fees 20 Php)

• MLhuillier             (Fees 30 Php)

• Panalo Express (Fees 40 Php)

• VIP Center            (Fees 5 Php)

• Clients can also cash in/deposit via bank transfer from other banks/ewallets to their Netbank Mobile account

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List of our Cash Out Agents​

• MLhuillier                   (Fees 2% of transaction amount)

• Ayannah Network  (Fees 3% of transaction amount)

 

Want to talk or connect with Live Agent?

Please contact our Support Team at cs_mobile@netbank.ph. Our Support Team is available Monday to Friday 8AM to 5PM Manila Time.