Netbank Mobile FAQs

About Netbank Mobile

Who is Netbank?

Netbank Mobile is one of the retail banking products of Netbank that allows users to access high-interest banking products.

Netbank also launched Netizen last May of 2022, another retail banking product that focuses on the unique banking needs of our Kababayang Pinoy OFWs.

Netbank is a fully regulated entity by Banko Sentral ng Pilipinas and was formerly known as Community Rural Bank of Romblon.

Netbank is the first Banking-As-A-Service platform in Southeast Asia operating on a full banking license. It provides banking services, on a fully white-labeled basis, so that Filipino Fintechs and Foreign companies who want to expand their operations in the Philippines can grow fast and reduce their costs, thus accelerating financial inclusion and innovation.

Netbank also has an openly accessible portal called Netbank Virtual that allows fintech companies to do self-onboarding and provide sandbox environments - allowing them to test drive our APIs, and multiple integration options.

Deposits are insured by PDIC for up to 500,000 Php per depositor.

How do I know that my funds will be safe?

Deposits are insured by the Philippine Deposit Insurance Corporation (PDIC) and regulated by Bangko Sentral ng Pilipinas (BSP), providing a guarantee from the Philippines’ government that deposits up to Php 500,000 will always be paid back to you.

What services does Netbank Mobile Application offer?

Netbank Mobile Application offers:

Simple Banking and Control, with all services offered from your mobile.
Regulars Savings earning interest
Time Deposit
Bills Payment

Mobile Reload
Fund Transfer to PesoNet and Instapay
Cash-in and Cash-Out Options

Who can use the service?

Our banking services are eligible for any Filipino. You can open a personal account and through downloading the app available on Google Play Store and Apple Store.

Account Creation

Where can I download the Netbank Mobile Application?

You can download Netbank Mobile Banking Application from Google Play Store and Apple Store.

What type of account I will get after the registration?

Regular Savings Account

Acceptable Valid IDs to open a Netbank Savings Account.

Philippines Passport
National ID or PhylSys ID
OFW I.D.
Seafarer’s Identity Document (SID
Driver's License
PRC Card
NBI Clearance
Police Clearance
Postal I.D.
Barangay Certification
GSIS e-card
SSS
Senior Citizen’s Card
TIN
Voter’s ID
For Resident Aliens
- Alien Certificate of Registration
- Passport (Additional requirements)
  - For Students
  - Philsys and Immigrant Certificate of Residence or Immigrant of Registration

I’m done with the Application process, how long will I wait for the Approval/Activation?

Applications before 5pm PST during banking days will be processed the same day.

Applications after 5pm PST will be processed on the next banking day.

Applications on Fridays after 5pm PST will be processed on the next banking day (Monday).

Applications during weekends and holidays will be processed on the next banking day.

How to Activate my Account?

Please watch the video tutorial on how to activate your account. See Video

Tips on Activating your Account.

Account Maintenance

What is the type of account I will get after the registration?

Regular Savings Account.

How much is the minimum initial deposit?

No minimum initial deposit and No maintaining balance.

What is the Interest Rate?

Account opening starting March 24, 2023, onwards will get a 4% interest rate p.a.
Existing accounts getting 3%, 5%, and 6.5% interest p.a will get 4% interest starting September 1, 2023.

*Interest rate offered may need to adjust in accordance with Netbank’s asset/liability requirements and market conditions.

Interest Rate will be credited daily starting April 1, 2023.

When will I receive the Interest Rate?

Daily interest crediting starting April 1, 2023.

What is the minimum balance to earn interest?

1.00 Php

Are you offering a Time Deposit?

Yes, you can open a time deposit, just log in to your Netbank Mobile Application and tap "Term Deposit.

TIME DEPOSIT

Minimum of 10,000 Php

Starting March 24, 2023

Term Interest Rate

6 months 5% per annum

12 months 6% per annum

*Users will see their balance in the Deposit section of Netbank Mobile once it is processed and we will notify you including your Electronic Certificate of Time Deposit.

To check your Time Deposit Account

1. Log In to your Netbank App

2. On the Dashboard click “Time Deposit” on the top part of the screen

3. You will see your Time Deposit balance

4. You will see all your Time Deposit Details including your balance, time deposit account number, and interest rate.

You have the option to roll over your funds or withdraw (we will move the funds to your regular savings account).
One of our representatives will message you 5 days before the maturity date to confirm whether you want to roll over the fund or not. If we did not hear anything from you before your Maturity Date, we will automatically transfer the funds to your savings account.
You can open up to 5 Time Deposit accounts (maximum), to add an additional time deposit account on your Netbank Mobile app just simply tap “Time Deposit” slide left and tap the “+Add another account”
Each customer is insured up to 500,000 Php by PDIC.
Interest Earned is subject to a 20% withholding tax.
Pre-termination is subject to DST (Documentary Stamp Tax) that will be shouldered by the account holder.
- Here is the formula to calculate the DST (Amount x.75% [DST] x term/365)

Time Deposit Approval

Applications before 4pm PST during banking days will be processed the same day.
Applications after 4pm PST will be processed on the next banking day.
Applications on Fridays after 4pm PST will be processed on the next banking day (Monday).
Applications during holidays will be processed on the next banking day.

How can I “Change PIN?

Tap on “Settings” select Change PIN
Put your Desired Pin and wait for the Authorization code
Fill in the Authorization Code and your pin is already updated.

I want to Change/Update my Account Details.

To request an update/change of your account details, you can submit a request via an online form. See the online form below and fill out the details then submit.

Customer Information File Update Form

What do I do if I change my Mobile Number?

To request an update/change of your account details, you can submit a request via an online form. See the online form below and fill out the details then submit.

Customer Information File Update Form

Yes, you cannot log on without your personally created password, and making transfer transactions will require confirming your PIN.

How can I escalate Phishing, disputes, or any other money transfer problems?

For escalations and other immediate assistance, contact us by sending us a message at cs_mobile@netbank.ph

Fund Transfer & Fees

I transferred funds but it was not reflected in the account.

Netbank to Netbank

Internal Fund Transfer (Netbank to Netbank), the transaction should also be reflected immediately.

Instapay

If it's a fund transfer using Instapay, the transaction should also be reflected immediately.

Pesonet

Transactions performed before 9:00 AM on a business day shall be processed by 2:00 PM within the same business day.
Transactions performed before 3:00 PM on a business day shall be processed by 6:00 PM within the same business day.
Transactions performed 3:00 PM onwards or on a non-business day (weekends/holidays) shall be processed within the next business day.

For example, if the fund transfer was made on a Friday after 3:00 PM or on a Saturday/Sunday, the transaction will be reflected on the following Monday (earliest by 2:00 PM). We suggest waiting until the end of the day before checking the account. Alternatively, you may also check with the recipient Bank for the status of the funds as posting time may vary from bank to bank.

I type the wrong account number as a recipient for the fund transfer. Can I cancel or undo the transfer?

A fund transfer instruction, once submitted after you key in your PIN, cannot be canceled/reversed.

Please make sure you input the correct account number before proceeding with keying in of your transaction PIN.

If you enter an invalid account number (InstaPay/PESONet) it depends on the processor - it might be debited first and credited back when the transfer is rejected by the processor.

Daily Limit and Fees

Pesonet

Php 950,000 Daily Limit

Free

Instapay

Php 50,000 Daily Limit

Free

Netbank to Netbank

No Daily Limit

No Fees

Cash-In/Cash-Out and Fees

List of our Cash In Agents